Hi there I moved house with my family and we wanted to move to Virgin Media. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I'm sorry to hear about the missing wall socket. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. I cannot find a Virgin wall socket within my flat. Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. Stay safe online. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Check your DMs btw. Live TV uses co-ax cables. 5 GB port. we’ve just moved in to our new house. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. The top “capped” one is marked FM & has been disused since cable went digital. 3 minutes ago. It means there is an issue with your connections even though the Virgin Hub 4 is on. 5K. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. - 5250024 1 ACCEPTED SOLUTION. I recently got Virgin broadband installed. Manage Your Account. All. The aerial cable would probably be in the wall and it's just a case of wiring a socket on. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Red Light. Make sure the white cable is firmly connected to the back of your TV box and the Virgin Media wall socket. Is it necessary to plug the cable to socket for having wifi, if so what can I. It allows your computer to send information along your network. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Step 4. RedTomato said: I removed my Virgin cable about a month ago. The principle is exactly the same as every other modem. Thank you for your post and welcome to the community. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Kath_F. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. Virgin media wall socket in QuickStart, set up and connections yesterday; due to be connected in august advice needed in QuickStart, set up and connections yesterday; Just moved in I need help in QuickStart, set up and connections Wednesday; Wall socket cable does not fit in QuickStart, set up and connections TuesdayOnce you have the adapter, you can use it to plug your phone into your hub. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. I also have this other dual cable going to the Smart Hub. When I proceeded to set up my Hub 3 I quickly realised that. Home Phone. I'm not sure what this integrated wall socket on Picture 3 is for, I suspect TV or radio. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. But I have no Virgin Media Wall socket in my house. Solved Fibre Phone Upgrade Virgin Media Community 4863537. You have at least tested the ringing capacitor issue in the diagnostic process. The cable could be hidden within, or behind, furniture. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Don't touch it. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Options. Available with M50 broadband or faster. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. on 23-10-2022 13:36. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. It can take 5 to 10 minutes to restart. 1. Browse. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . You can also check for a loose cable as not all properties have a socket. The final config should be: DSL Wall socket -> DSL port on AX82U -> Ethernet cable to AX11000's 1GB port. Plug into the wall socket. on 17-12-2022 10:39. Options. How can I book a technician in QuickStart, set up and connections yesterday; Need wall socket in QuickStart, set up and connections yesterdayWe would like to show you a description here but the site won’t allow us. Manage Your Account. 4. • Scroll to the HDMI port you connected the cable to. Look for the omnibox outside and trace the cable inside. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. on 07-09-2022 19:28. . 1 ACCEPTED SOLUTION. . Got my virgin media self install kit but I don't have a virgin socket. Step 1 Find the best spot for the WiFi Hub Make sure to keep the Hub out in the open. Not all properties have a socket. . if I follow the cable that’s wired in already, it ends with a cut cable The cable with the hub is not fitt. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Then check your WiFi or Ethernet connectionStep 2: Order your TalkTalk Broadband service. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Crazy! They must be made of money. So I’ve tried inserting it to the socket below it instead but it’s not working. I have looked everywhere but can't seem to find one. The easiest way to set up multi room viewing is with the Virgin TV 360 Mini box. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. 3 minutes ago. I have signed up as a new user for Virgin Fibre. just moved in, can see the brown cable coming in from outside but there's no VM. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Most QuickStart kits have just 6 cables, connectors and powerlines to. B&Q are running low on these however. Or either the landlord or aerial installer are pulling a fast one. 3. The house is a new build, there's no lead in the paint, no aquarium or anything like that. £ 9. Plugging your virgin media router into an extension lead is fine. Chris. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. RedTomato said: I removed my Virgin cable about a month ago. The admin page for the hub says Telephony (disabled) The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. Account - Cable. I’ve located the cable, and socket, but it seems to be the wrong type (it won’t let me upload a picture due to file size), it looks like an Ethernet port with a slideable cover, nothing like the ones shown in the QuickStart guide. Sometimes there is no wall box, just a trailing cable. 2. " when I can't because of wall socket situation in QuickStart, set up and connections 11 hours ago; Many issues in Networking and WiFi 12 hours ago; Getting a newer socket plug while renting in QuickStart, set up and connections Monday; Old Virgin Socket Disconnected in Networking and WiFi SundayI don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. You need to go outside and locate the brown or grey omnibox on the wall. on 31-12-2021 10:47. 4 weeks ago. A photo would be helpful if possible. I was told when purchasing the broadband package that fibre was available here. Don’t plug the power cable into a plug socket yet. Stay safe online. Manage Your Account. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). Virgin media wall socket in an unusable place in QuickStart, set up and connections Saturday; Hi in QuickStart, set up and connections a week ago; Top. With any other modem this would be a connection from the telephone system which would also come from a wall socket. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Browse Virgin Media Virgin Media Community. As you can see from the below, they have a VM wall socket already installed, but this leads off to a three-way splitter. 1. Feb 22, 2022. Virgin Media uses a unique cable network that requires a specific type of. First, turn your TV box off at the wall. SHARE. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Hi @bingoman000. Everything you need is posted to you. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Browse Virgin Media Virgin Media Community. 19 minutes ago. Don’t plug the power cable into a plug socket yet. Get virgin engineer to move the wall socket. Dave. Plug it into a wall socket near one of your existing. All you need is a set of Powerline adaptors. The wall box may be branded with the logos of an old cable TV company (not VM). You need a Virgin Media wall socket to connect to their broadband services. I don't work for Virgin Media. Further exclusions & legal stuff apply. Hi Graham. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. I believe that VM only charge £25 for an engineer. 4. How Do I Order Engineer Too Install Virgin Wall Socket Recived My Self Install Box Today And Did Not Know I Have Had Too Have A Different - 5102302Hi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. No, any cables within the house can be touched as much as the householder wants to touch them. on 03-08-2020 18:05. Push the red label end of the white cable, into the wall socket. • Plug the power supply into a mains socket. 4. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. The cable could be hidden within, or behind, furniture. Vote. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. I'm a Very Insightful Person, I'm here to share knowledge. . Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. I have taken a look on our side and it looks as though you have spoken with the team regarding this. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. We would like to show you a description here but the site won’t allow us. Options. 1. Is it necessary to plug the cable to socket for having wifi, if so what can I do now. SpeedVirgin media wall socket for broadband is not what js shown on the installation guide. I'm currently renovating my living room, including the electrics. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. Virgin Media. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. You should see a cable going through the wall and if you trace this inside, you should get the cable. When I was going to self-install it, I didn't find any wall socket. 22-12-2022 19:19 - edited 22-12-2022 19:20. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Take a look outside where the incoming cable is. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Or if the other end of the white cable is in a more useful. Check out the purple envelope in the top right hand corner for a private message from me, and I'll. Account - Cable. If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together. 18-02-2023 10:23 - edited 18-02-2023 10:33. Or a VM person will sort it for you when they get here in a day ot two. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. My Virgin Media App. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). My options are . Virgin Media M125 Fibre Broadband. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Make sure any HDMI or SCART cabling is also tightly connected. Sadly, I can't set up because my wall socket does not fit. My wall socket has fallen off as it was behind my sofa does anyone know if I. Tudor. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. See full list on internetispinfo. Simply push the cable head over the screw head. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. We have the quickstart pack but sadly cannot get broadband set up and working. Even sitting in the room above the router, the WiFi was dreadful. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. When ordered it didn't say anything about needing a VM wall socket. The installation took about 2 hours and was similar to an ordinary coaxial install, the CPE. It is likely you will be waiting a few days. Problem solved? Click to mark as a Helpful Answer, or use Kudos to. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. #12. Try the automated service status number 0800 561 0061 to check for any faults in your area. • Scroll to the HDMI port you connected the cable to. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Re: Wall socket. No internet, unfortunately. ; If the TV box is connected to the Hub, make sure the. Step 1. All the wall sockets I can see are for BT. If digging / drilling / new external & internal cables are required the. Options. Then, now, I feel sad my broadband not working yet because of that. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayon a domestic hub you look at the values thus. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Tudor. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. Plug into the Hub. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Go back to normal router mode as soon as the test is done. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Wall sockets and no connection. • Using your TV remote push the Input, AV or Source button. . Virgin Media Wall Socket. The admin page for the hub says Telephony (disabled)The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. Also available from the likes of Screwfix, Homebase, Toolstation etc. Entertain me; Broadband Deals. You can choose from a variety of wall socket types, depending on your needs. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayVery poor advice. Browse Virgin Media Virgin Media Community. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. I’ve tried to schedule an engineer by using the app as it says but there isnt an option to do so! Can anyone help please?Plug the end of the telephone cable you unplugged from the wall socket into the adapter. The block box on second picture is an amplifier for terrestrial TV. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 20-08-2022 22:47. Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. When you place your order, we'll let you know. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Hello, my isolator cable does not fit into the virgin media wall socket. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. When you place your order, we'll let you know. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. D01 C9W8. No wall socket. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. I was thinking, it would be nice if Virgin Media inform buyer at the early stage about their wall socket before we proceed to order. ahhh the rubbish that is CS - you could try this. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . . Go to solution. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. But I have no Virgin Media Wall socket in my house. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayHi. No VM wall socket !!!!! in QuickStart, set up and connections yesterday; No cable installed after ordering self install package in QuickStart, set up and connections Sunday; HDU-200 cable from wall? in QuickStart, set up and connections Sunday; Virgin Media want to replace cable to house in QuickStart, set up and connections Sundayhave just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). The cable could be hidden within, or behind, furniture. Two virgin media wall sockets, only one required in QuickStart,. virgin media internal wall box. Switched. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. 5. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. kkd1. I can’t find a wall socket anywhere that matches those indicated by virgin. James-30 wrote: ». and view the images for a range of different wall box options. We have the quickstart pack but sadly cannot get broadband set up and working. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Sometimes there is no wall box, just a trailing cable. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Thank you for your post and welcome to the community. Only now have I realised the bundle includes landline and as Im in a rental I cant have someone making any holes or adjustments to the walls. The Stream remote. The principle is exactly the same as every other modem. Virgin Media; My Virgin Media. Account - Cable. Back a step. Virgin Mobile. What do we do? - 5352510. 0 Kudos Reply. Security matters. Phone. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. Hi i have received my broadband package but i don't have virgin media socket in the wall. on 17-09-2022 22:50. Hi, Same problem here. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. on 18-05-2022 19:55. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. 97K; 1. AnthonyRaw1986. Stream from Virgin Media. Phone. Sometimes there is no VM wall box, just a trailing cable. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. 3) other. The pre-install team number is 0800 052 1734. Image below of the Virgin Media PSU Plug that connects to the coax. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. We would like to show you a description here but the site won’t allow us. The old owners of the house had virgin media - 5381338. Essentially, I can’t figure out how to connect my broadband cable into the wall socket. You only need to go into modem mode for a few minutes while you run the tests. Browse Virgin Media Virgin Media Community. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. If you require an alternative format bill, such as braille or audio, you will not be charged. Fibre Wall socket -> Virgin Router (in modem mode) -> Ethernet cable to AX11000's 2. on 01-12-2022 11:22. Hi there , welcome to our forum and thanks for your post. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Thanks! Regards, BilalI, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Also, make sure the white cable from the back of your TV box to the wall socket is tightly connected too. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. These are the parts I could find, they were screwed into the end on the coaxial cable. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. 3 weeks ago. Virgin Media Wall Socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Connecting Hub 3 To Extensions Virgin Media Community 4797660. Back a step. See where this Helpful Answer was posted. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Tuning in. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Virgin Media; My Virgin Media; Shop;. Push the white cable (from the old Hub) into the back of the new Hub. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Home Phone. Browse Virgin Media Virgin Media. Just joined. Step 1 - Check your connections. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONProject Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. VM BB TV Landline. Thank you. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. No Virgin media wall socket. Virgin Fibre Areas only. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Tuning in. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. Being connected to the internet is one of the most important modern essentials in 20. All the wall sockets I can see are for BT. Plug the cables into the Hub. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. I found this which seems - 5282154 - 2. Can anyone help or know how long it takes to g. .